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Frequently Asked Questions

This Agreement was last modified on 18th february 2016

Q. How long will it take to receive my order?

Products that are marked as In-Stock are generally shipped out within 1-2 business weeks after placing the order. Customizable products, which include our upholstered sofas, sectionals, armchairs, and ottomans, generally ship out within 8-12 weeks as these are made-to-order based on your custom specifications. Once shipped, you will receive a shipping confirmation email with additional delivery details. The estimated transit time for delivery is 3-8 business days from the date of shipment. If you live in a remote location, please allow for an additional 7 days for delivery. Please call us if you have special delivery instructions or custom requests.

Important Note for US Customers:

C-Decor proudly services customers throughout Canada and the United States and works hard to deliver orders on-time and as quickly as possible. To achieve this, we work with logistics carriers, couriers, and customs brokers to ensure your shipment arrives quickly, safely, and without delay. For your convenience, our customs brokers will clear your order through US Customs (CBP) on your behalf so that your shipment can continue without delay. As part of the clearance process, our customs broker may require your identification number, which is either your social security number or EIN (business tax ID) number. This is standard information required by US Customs for clearing goods, which you can verify directly on the CBP website by clicking here. This information can either be provided to us or to our customs broker directly.

Q. Can I see your products in person or visit your manufacturing facility?

C-Decor delivers products directly to its customers as an online business. Although we do not have any walk-in showrooms or retails stores for the general public, we open our warehouse one day a week for customers who would like to see and feel the products. This enables us to quickly deliver high quality customized products to our customers at prices much lower than your typical brick-and-mortar retail store. We understand that you may not be used to buying furniture online so we also offer a 15 day hassle-free no risk return policy to guarantee your satisfaction.

Q. What currency are your prices in?

Since C-Decor services customers in both Canada and the United States, we offer both a Canadian and US version of our website. If you are accessing our website from Canada, you will be viewing our Canadian site with all prices in Canadian dollars (CAD) and if you are accessing our website from the US, you will be viewing our US site with all prices in US dollars (USD). For greater clarity, our product pages and shopping cart will always clearly indicate the currency you are viewing.

Please note that the prices you will be charged and the currency you will be charged in will ultimately depend on your shipping address regardless of your billing address. For example, if your order is being shipped to Canada and you are using a US billing address, your order will be processed through our Canadian website and you will be billed in Canadian dollars. The reverse holds true – if you order is being shipped to the US and you are using a Canadian billing address, your order will be processed through our US website and you will be billed in US dollars.

Q. Will I be charged for the full amount of my order at the time I place my order or when it ships?

All orders are charged in full when placed. For your convenience, we accept Visa, MasterCard, Amex, and PayPal.

Q. How much is shipping?

C-Decor offers convenient flat-rate shipping for all orders. Please see below for more details about our shipping options:

Flat-Rate Shipping:

  • Standard shipping:
    Our Standard Shipping service includes delivery of your furniture to the outside ground-floor door of your home or building (or curbside delivery if accessibility to the entrance is limited or obstructed). This service level does not include any unpacking or assembly of items.

Please note that our upholstered seating products (i.e. sofas, sectionals, etc.) either require no assembly at all or very minimal light assembly; if light assembly is required, it typically means that the legs will simply need to be screwed on or fastened, which is quite easy to do as you can imagine.

 Special Delivery:
To deliver your furniture to inside your home or up a flight of stairs, we also offer the following upgraded shipping options:

  • Inside Room-of-Choice:
    Inside delivery to your room of choice. Unpacking included with delivery service.
  • Inside Room-of-Choice + Assembly (White Glove): 
    Inside delivery to your room of choice. Unpacking and assembly included with delivery service.

Important Things to Note:

  1. We do not deliver to PO Boxes, APO or FPO addresses.
  2. We currently do not deliver to Alaska, Hawaii, Puerto Rico, or the Northern Canadian Territories.
  3. Deliveries are made during regular business hours.
  4. If you need us to change your delivery address, please contact us immediately. We can accommodate address changes up until 24 hours before we ship your order. If your order has already shipped, you will be responsible for paying a re-routing or re-delivery fee.
  5. Once we ship your item, we are not responsible for unclaimed package charges. You are responsible for making the proper arrangements to have someone available to receive the order on the delivery date.
  6. Please note that additional fees and/or service restrictions may apply for deliveries to some remote areas in Canada and the US.

In-Warehouse Pickup: FREE

You can arrange to pick up your order and save on shipping costs.

 

 

Q. What fabrics are best for pets or small children?

All of our furniture is made with premium leather and sturdy upholstery that is chosen with families and pets in mind, so you can be free to choose the item that catches your eye the most! Leather is the easiest to clean spills from, but our upholstery can also be spot cleaned and sprayed with a stain guard.

Q. Do the colors I see on my computer accurately reflect the colors of the actual materials?

We work hard to accurately show the colors and textures of all the materials we use in manufacturing our C-Decor products. While all of our product images are carefully reviewed across multiple devices to ensure that colors and textures are accurately shown, it is important to note that the colors and textures you see on your computer monitor or the output from your printer may vary slightly from the actual material due to differences in your monitor or printer settings.

Q. What is your return policy?

You have up to 15 days to receive a full refund for your order (less all shipping charges). If you contact us within 15 days of receiving your item(s), you will receive a full refund for the item(s) minus all shipping and return shipping charges. For more details, please review our full Return Policy.

Please note that for all customizable made-to-order products, which include our customizable sofas, sectionals, loveseats, armchairs, and ottomans, any changes to the product’s standard default dimensions, cushion firmness, and leg style will make your order Final Sale and therefore not returnable or refundable under our Return and Refund Policy. The use of Customer’s Own Materials will also make your order Final Sale.

Q. Which products are covered under any warranty?

Yes, all products sold by C-Decor are covered under the Limited Lifetime Warranty for structural components and 1-Year Limited Warranty for soft components. For more details, click here.

Q. What happens if my order is damaged or defective at the time of delivery?

While this is rare, damages can occur during delivery due to circumstances out of our control. At C-Decor, we take great pride in providing our customers with the best end-to-end shopping experience possible. To ensure you always receive the best possible service, please review our Product Delivery Guide for more detailed information on what you should do upon delivery of your order.

Q. Can I ship my order to an address different from my billing address?

Yes, however, for security reasons, a customer support representative may contact you to confirm your order and may request that you provide us with a copy of your valid government-issued photo ID. This helps prevent fraudulent use of your credit card.

Q. The dimensions of the furniture I received are slightly different from the dimensions listed on your website. Why?

Its very nature, the dimensions of custom upholstered furniture are always approximate and may vary by approximately few inches depending on the size of the piece. While our skilled team strive to produce high quality furniture to spec, dimension variations can occur. Please keep this in mind when ordering to ensure your piece will fit well in your space.

Q. Can I make changes to my sofa or sectional order after I’ve placed the order?

Once your order moves into shipping (which occurs immediately after your order is billed), changes to your order are no longer possible. Should you wish to make a change to your order, you will need to do this BEFORE your order is billed and shipped.

Q. Can I combine promotions?

Offers may not be combined with any other sale, promotion, discount, code, coupon and/or offer. C-Decor has the right to end or modify any promotion at any time. Other restrictions may apply.